We are committed to protecting your information
The 786bb privacy policy explains what information we collect, how we use it, and what steps we take to keep your personal information safe.
This privacy policy applies to all users of the 786bb platform. By continuing to use the site, you are considered to have agreed to all the terms of this policy.
786bb ("we", "us", or "platform") provides a safe and trusted service for online betting and casino users in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This document clearly explains what types of information we collect, why we collect it, how we process it, and what measures we take to protect your information. Please read this privacy policy carefully before using any of our services.
What information we collect
We collect various types of information to operate the 786bb platform and provide quality service. A detailed breakdown of the information collected is given below:
Personal identity information
During account registration, we collect the following information:
- Full name (as per national identity card or birth certificate)
- Date of birth (for age verification — accounts are only approved for users aged 21 and above)
- Email address
- Mobile number
- Current address
Financial and transaction information
To facilitate deposits and withdrawals, we may collect the following information:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account number and bank name (for bank transfers)
- Transaction history, amounts, and dates
- Withdrawal request details
Technical and device information
Information collected automatically when visiting the site:
- IP address and geographic location
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- User session logs and cookie data
- How long each page was viewed and click patterns
Gaming activity information
To ensure fair gameplay and improve our service, we store:
- Game play history and bet details
- Win and loss records
- Bonus and promotion usage history
- Preferred game categories
How we use your information
Collected information is used only for legitimate and specific purposes. 786bb never uses your information for excessive or unnecessary purposes.
We use the information we collect for the following purposes:
- Account management and verification: To create new accounts, confirm identity, and verify age (to ensure users are 21 and above).
- Processing financial transactions: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Providing customer support: To provide assistance via 24/7 live chat and email and to resolve complaints.
- Security and fraud prevention: To prevent unauthorized access to accounts, fraud, and money laundering.
- Service improvement: To analyze user behavior and improve the platform experience.
- Meeting legal obligations: To comply with applicable laws and regulations and to respond to requests from legal authorities.
- Relevant communications: To send account updates, transaction confirmations, and security alerts.
Sharing information with third parties
786bb does not sell or rent your personal information to any third party. However, in certain circumstances we may share information with trusted partners.
Service provider partners
We work with trusted third-party service providers to carry out specific tasks such as payment processing, data storage, identity verification, and customer support. These partners will only receive information for their designated tasks and are required to comply with our privacy standards.
Legal obligations
We may provide necessary information in response to legal obligations, court orders, or lawful requests from government authorities. In such cases we will share only the minimum information required.
Business transfers
In the event of a restructuring, merger, or acquisition of 786bb's business, user information may be transferred to the new ownership. We will notify you in advance of any such change.
Cookie and tracking technology
The 786bb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Cookies we use
- Essential cookies: Essential for the site's basic functionality, login sessions, and security. Disabling these will prevent the site from working properly.
- Functionality cookies: Used to remember your preferences (such as language settings).
- Analytics cookies: Help us review site usage and improve our service.
- Security cookies: Used to detect and prevent harmful activity.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the site.
Data protection measures
786bb uses the latest security technologies and processes to protect your information. Our security infrastructure operates on the following levels:
SSL Encryption
All data transmission on the site is protected by SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information cannot be seen by third parties during transmission.
Two-factor authentication
Two-factor authentication is used when accessing your account to ensure an additional layer of security. This prevents unauthorized access.
Secure data storage
Collected information is stored in encrypted databases. Sensitive financial information is kept on separate secure servers and can only be accessed by authorized personnel for specific purposes.
Regular security audits
Our security team regularly conducts system audits, identifies potential vulnerabilities, and takes prompt remedial action.
However, no method of transmitting information over the internet is one hundred percent secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security. You are responsible for keeping your account password confidential and using a secure internet connection.
Data retention period
We retain your information only for as long as it is needed or as required by legal obligations. General guidelines:
- Account information: For the entire period the account is active and for a minimum of five years after the account is closed (for legal and audit purposes).
- Transaction records: A minimum of five years in accordance with financial laws and regulations.
- Customer support communications: Up to two years after a complaint is resolved.
- Marketing consent information: Deleted as soon as you withdraw your consent.
- Cookie and session data: Automatically deleted when the session ends or at the end of the set period.
Your rights
As a user of 786bb, you have the following rights regarding your own information:
Right to access information
You can find out at any time what information we hold about you. Upon request, we will provide that information to you within a set timeframe.
Right to correct information
If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Contact us via live chat or email.
Right to delete information
In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfill in cases of legal obligations, ongoing disputes, or transaction records.
Right to object to processing
You may object to the processing of your information for specific reasons. Consent to use information for marketing purposes can be withdrawn at any time.
Right to data portability
You may request to receive your personal information in a structured, machine-readable format.
To exercise any of the above rights, please contact our customer support team. We will respond to your request as quickly as possible in accordance with the law.
Protection of minors
786bb is only for persons aged 21 or above. We do not knowingly collect any personal information from minors. Date of birth is verified at the time of registration. If we become aware that a person has opened an account while under the age of 21, we will immediately close that account and delete the associated information.
If a parent or legal guardian believes their minor child has provided information on our platform, please contact us. We will take the necessary action immediately.
Changes to the privacy policy
786bb may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A notice will be displayed in a clearly visible location on the website
- A notification may be sent to your registered email address
- The "Last Updated" date at the top of the page will change
Continued use of the site after any changes will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer support team is available 24/7 to assist you.
Ways to contact us
Live Chat: 24/7 directly in Bengali
Email: [email protected]
For privacy-related requests, please write "Privacy Policy Request" in the subject line.
We give the highest importance to your request and will try to respond as quickly as possible after receiving it.
For more information, visit our FAQ page.